Lucent Technologies

I would like to take this opportunity to thank you, Mark, and acknowledge the contributions that you have made to the people in the organizations that I have led. Your “tough love” style has rejuvenated and brought out the best in my supervisory and management team. They – and I – know where we stand and “stand taller” in that stand as a result of your training. Many participants have told me that their personal and work lives have been re-ignited as a result of your training. Thanks also for your personal commitment to me. Best wishes for continued success.

William G. Scheerer, Vice President, Infrastructure Operation