Matick Auto Group

It’s with genuine gratitude that I recommend working with the specialized experts at MKA. Our partnership with Mark Kamin & Associates (MKA) began in 2012 when we were in the midst of a 3-year renovation to our main showroom and automotive center located in Metro Detroit.

We were focused on maintaining high customer service throughout the extended period of construction. We were hopeful that productivity gains could emerge if we had our salesforce, parts and service teams and staff working ‘smart’ and working in a culture that values quality service and high performance.

The momentum we have experienced is unbelievable from our prior history, and has truly accelerated our trajectory of success for any project or target we put our focus on!

Our recent success pattern of increased profitability, acquisition of another dealership, and sales growth has an obviously strong correlation to the work we have done with MKA. We are able to attract and hire awesome people who are open to participating in our customized training and coaching programs, where we build our talented teams to operate at their full potential that would otherwise remain untapped. We are privileged to receive many awards recognizing our exceptional results.

We continue to “pour into” our people, and in return, they bring a new genuineness to our workplace. Every person has the opportunity to grow, contribute in fulfilling ways, and make a difference for our customers, our community, and with each other. We can see our people’s passion and joy expressed every day, so the service we provide to our customers and community is authentic and boundless.

Molly Williams, Chief Operating Officer

Working with MKA has directly impacted how we communicate effectively within our teams and with our clientele. We manage our sales and service operations based on MKA’s model of integrity. Our productivity has rocketed with impacts the bottom line. Each team member has measurable results and empowered accountabilities, so everyone wins.

The service operations team has produced breakthrough-level increases in both gross revenues and net profitability.

Jim Marentette, General Manager, Matick Toyota