Wells Fargo Home Mortgage

I engaged Mark Kamin & Associates to create a culture of partnership and accountability for our Southeast Division of our sales and fulfillment teams. I knew that a powerful and effective relationship between sales and fulfillment was essential to our all-important commitment of moving loans quickly through our pipeline while maintaining a high level of customer service.

500 of our senior managers and leaders were taught that if we raise the level of our integrity by making and honoring our agreements, results would go up and that’s exactly what happened.

I personally participated in the program and I highly recommend this powerful program to leaders and managers who know that true partnership and accountability are essential to high performance.

Divisional Senior Vice-President, Home Mortgage Division